We don’t engage in conversations or facilitate dispute resolutions. In itself that is fair as obviously there has to be some form of revenue generating scheme, HOWEVER, if you are a company with multiple brand names promoted by ONE company, in order to defend these complaints against the brand names, … Much of the time we just complain to a customer service representative who apologizes and says "there's nothing we can do." Print this every 2 to 3 days until they say your MB's are used up. Get a listing, get found. All rights reserved. Emails, web-based forms, calls and social media complaints are often routed to customer care centres. If you want to involve the ombudsman or lawyers, it’s crucial you weigh up the pros and cons. How to complain effectively - Hellopeter Blog. Month on month TrustIndex Most businesses should have a live chat functionality, a clearly defined complaints or customer service section where you can input your details and wait for a response, or you can find their contact details at the very least. Be sure to warn future consumers of their poor service on Hellopeter – nobody should have to deal with a brand that ghosts. We use cookies to improve your experience on our site and to show you personalised advertising. Complaint Hellopeter supports slander campaign by competito. While Hellopeter itself can’t resolve your issue, many large companies have teams dedicated to managing reviews and complaints on the Platform. Write down the details of your experience before you complain to ensure you have all the facts; Make notes of everything you do to resolve your complaint. Get listed on our Top Business page and become more discoverable. Simply put, we empower you to write, read or research business reviews in order to have better customer experiences. If you have any more questions, check out our FAQ section. Terms & Conditions Or returning a faulty product in-store as soon as you notice something is off. Oct 07, 2019. Complaint tips. But what does this mean? Verified Company. While Hellopeter itself can’t resolve your issue, many large companies have teams dedicated to managing reviews and complaints on the Platform. Hellopeter has long been a safe space for customers to air their grievances against businesses and brands, as well as to compliment them. Rejection letter of insurance claim . Which means your resolution has zero chance of being derailed by grammatically dubious political conspiracy theories and aunties selling diet pills. Business details This information will be displayed on your business profile page Do with this information what you will. are a year-round gift for your. We use cookies to improve your experience on our site and to show you personalised advertising. Learn more . Ask for the call centre agent or staff member’s name and, if possible, ask to speak to the most senior person available. Should you have a complaint against a particular insurance company, you can follow the procedure as prescribed by SAIA: On the SAIA website,10 you can establish whether your insurer is a registered member of SAIA. Find out why. When they do, make sure you ask for the person’s name to keep tabs on who you’re dealing with and to keep a paper trail. Write down the time and dates of when you speak to someone at the company, as well as the person’s name and what he or she has said or promised HELLOPETER.COM (Rosebank, South Africa) - Contact Phone ... Hello Peter Hi GIF - HelloPeter Hi Hello - Discover & Share GIFs . Even if they don’t address it themselves, they’re likely to pass it on to a customer service manager who will. Terms & Conditions Whether you’re giving, receiving, or simply browsing them. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially … At this point, it’s totally within your rights to express your dissatisfaction at both your initial gripe and their subsequent crummy customer service. It’s time to take things to the next level and escalate your complaint. When all else fails, call in the big guns. Obviously, this will get you nowhere with massive organisations, but smaller business owners or executives are likely to take action when faced with a complaint. That, is priceless. She tried 3 times and eventually laid a complaint on my behalf. How do I register? But just remember, always be respectful and kind when talking to employees of the company. Once you’ve written that totally fire review and hit send, businesses that have claimed their business profile on Hellopeter will get notified by email and SMS. Which is not a good look. I think that part of the problem is that Peter needs to "think out of the box" and realise that some of his customers are gaming the system and frustrating his users. Published 1st review during October 2018 on hellopeter.com . All rights reserved. Hellopeter is South Africa’s top reviews company. Reviews on Hellopeter have helped over one million consumers make better choices. Obviously, going the legal route over soggy fish and chips isn’t advised. Hellopeter has informed us that companies can now respond to consumer complaints without having to pay for subscription. Your customers are your best marketers! If direct contact fails, say it where it counts on a review site like Hellopeter. GOOD OR BAD, WE’RE LISTENING Leave a review. make better choices. Is it just a forum for cross tannies shouting “can I speak to the manager!” into the void, a stomping ground for internet trolls or a place for brands to sneakily sing their own places with fake accounts? Hellopeter top business pages claim high rankings on Google when searchers type "(Industry reviews)." Hello Peter Mtn Complaints information. OR. Privacy Policy, The answer (thankfully) is nope, nope and. Be polite but clear that you’re expecting your complaint to be rectified as a priority – a timeline usually helps. To complain against a specific insurance company, you need to fill in the SAIA complaints form, and return it to SAIA. Hidden costs This is a great way to grab attention because they’re losing face with other potential clients. Their image is on the line, after all. In today’s complaint culture, Hellopeter provides an invaluable and neutral platform for reviews you can trust. Do with this information what you will. Cape Town. Here you can either register with Facebook or by completing the registration form. Had an experience you’d like to tell us about? Phone them up, and ask to speak to the manager. Review Collection. Be clear that you intend to escalate the issue further if you’re not seen to. Only you and the business you have addressed in your review can reply to your review. For more step-by-step info, click here. Unlike social media, this is a public platform that doesn’t allow every Thabo, Dirk and Hannes to add their 2c in the comments section. Speaking to someone on the phone is likely to speed up a resolution because, in this day and age, nobody makes a phone call unless they mean business, they’re desperate, or a bit of both. Show reviews that mention: Month on month industry ranking. Submit your complaint or review on HelloPeter.com. HelloPeter.com Customer Care Service available. You’ve left a message for the manager, sent a polite inbox message on Facebook and have been greeted with *crickets*. Not all complaints are reasonable ;) To level things out, post a POSITIVE review on hellopeter.com with the hashtag #greatbusiness & you could WIN an iPhone 8! Think of us as a digital Sweden. Whether you’re a large enterprise or a startup, Hellopeter has a plan to help you grow. HelloPeter.com is a web site dedicated to consumer complaints, but it is by no means perfect.I have had successes and failures with the "Companies who Respond", and have noticed some major weaknesses in the system. New to Hellopeter.com? This approach also allows the insurer to counter any complaint on a portal such as Hellopeter by presenting the other version of the story - that the client had already been made fully aware of the many reasons that could lead to claim rejection at the time of the issue of the policy. Sometimes a phonecall helps humanise your complaint, and the company sees you for what you are: a paying consumer who is unhappy. Telkom simply pathetic, avoid at all costs!!!!! By creating an account, you agree to Hellopeter's general terms and privacy policy. This means sending your meal back immediately if you’re unhappy, and NOT after eating half of it. 8. Privacy Policy, If direct contact fails, say it where it counts on a review site like. Research complaints at our website. Create one now. Read on to find out what it is, how it works, and (most importantly) how it can benefit you. Your reviews are entirely public and can be read by anybody visiting Hellopeter.com, as well as the brand or business that your reviews address. Need a Hellopeter business account? Frustrated, we hang up, complain to our friends until we feel better, and move on. 296 talking about this. Complaint HelloPeter not offering a fair forum. Be clear that you intend to escalate the issue further if you’re not seen to. Forgot password? Have you done your homework? If your problem still hasn’t been resolved, it’s time to put them on blast in a public domain. Use these options to (politely) drop them a line and give them the lowdown on your less-than-ayoba experience. Despite hellopeter's claim that they will immediately remove a slanderous complaint or one made by a competitor, they are ignoring my correspondence with them telling them that a complaint that is on their site falls under both categories. Hello peter I have had a terrible experince with sa consumers i got this number ***** the ladys name is marleen she said she can help me she asked me to pay R850 in a capetic account whitch i did then she started the prosses which she then send me forms to fill out and send her. MiWay Insurance leads the pack on Hellopeter | South Africa ... Hellopeter - Crunchbase Company Profile & Funding. Their image is on the line, after all. South Africa - 8001. www.hellopeter.com. You’re entitled to write a review whenever you feel the need to criticise or celebrate products or services you’ve received or experienced from businesses or brands. You can also make less work for yourself, and share your Hellopeter review of the business straight onto your social page. 4. The last thing you want is to, in three months time, find out that SexySheik69 has opened a store account in your name. Give them a reasonable amount of time – around 48 hours – to respond. . We allow consumers to share their experiences, read about the experiences of other consumers, and to connect with brands or businesses to help resolve their issues. Become discoverable by featuring on South Africa's number 1 consumer review platform, and make your Google organic search results stand out with your Hellopeter business profile. Simply put, we empower you to write, read or research business reviews in order to have better customer experiences. The answer (thankfully) is nope, nope and NOPE. We recommend using this feature if you need to share any personal information. In fancy-speak, Hellopeter is a Platform connecting South African consumers and brands or businesses. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content; on ‎19-05-2019 06:55 AM. Remember this rule of thumb: If what I am about to post defames someone, and if it is not true and in the public interest, or an opinion based on facts in the public interest, it may be too risky to post it at all. REGISTER. reviews. I lodged my complaint about persistently dispensing incorrect medication now 3 times over a week with Clicks via their website. Already have an account? Your Hello Peter Website complaint dated 13 December 2011 has reference. If you have any more questions, check out our. By using … If nobody is taking your calls, answering your emails, or acknowledging your Facebook rants, you may need to head over there in person in order for someone to hear your complaint. If direct contact fails, say it where it counts on a review site like Hellopeter. Hellopeter.com — car service.1/5(32) HelloPeter.com Customer Service Contacts. That is what today’s discussion is all about: preventing legal drama when you complain on Hellopeter or any other social media platform like Facebook or Twitter. To register on Hellopeter, go to Hellopeter.com and select join. This can be done in conjunction with step five. Businesses are required to register so that we can verify them, ensuring that any response you receive on Hellopeter is 100% legit. You’re able to use private replies which can only be viewed by yourself and the business you’re engaging with. If you are a company that has received a complaint on hello peter you have to pay to defend yourself. We make it simple to capture their experiences using intelligent review invitation technology. Be nice even when you’re angry. Your best bet is to go online and visit their website. Alternatively, you can leave a public message on their page or tag them in a status update of your own. Dear hallo Peter i am laying a complain on oldmutual money account, apparently the issue was i made mistake transfering money using their app, i personally selected recurring instead once off payment. Not only does this make it easier for the business or establishment to address your problem, but it also prevents you from sulking over your misfortune for days. Proof will be your account info and your balance on MtnActive website. Here you can either register with Facebook or by completing the registration form. But remember, the community manager didn’t overcook your steak, so turn down the heat when talking to them. Whether you’re giving, receiving, or simply browsing them. Now you know the order you need to follow to get a complaint sorted out. SIGN IN. We welcome the positive changes. Starting with Hellopeter.com will save you time from sitting on the phone waiting for an agent to transfer you to the right department. Had an experience you’d like to tell us about. Complaint against Telkom on hellopeter, also worthless:-(Options. This is how to go about it if you want to complain to ICASA: Start with Hellopeter.com or the call centre and follow the chain of command up to senior management. Ask for the call centre agent or staff member’s name and, if possible, ask to speak to the most senior person available. Submit your complaint or review on HelloPeter.com. Happy reviewing! Kindly accept our sincere apologies for … All you want to know about Hello Peter Mtn Complaints. SIGN IN WITH TWITTER. Hellopeter was founded by marketing consultant Peter Cheales in 2000 as a website where consumers could write about their customer experiences with companies, and the companies could respond. Trust us, it’s super simple. Johannesburg - One of the most therapeutic things you can do if you’ve been badly let down by a product or service is log on to hellopeter.com and let it all out in a complaint. But how exactly does it work? 109 Waterkant Street, De Waterkant. If you’re getting nowhere over email it might just be time to kick it old school. when talking to employees of the company. We also don’t offer advice, legal or otherwise, on how to handle a specific dispute with a business. Now you know the order you need to follow to get a complaint sorted out. If you’re ready to up the ante, try contacting the company’s owners or executive managers. Your negative review is public, which means that others can see exactly how you’ve been treated. So, you didn’t catch the problem in time and now you’re sitting at home simmering over subpar service. Strangely, every time one gets So, there you have it – the lowdown on all things Hellopeter. Leave us a review here. Flexible plans for all business sizes. By using … Create an account now And how should you go about doing it? SIGN IN WITH FACEBOOK. Hellopeter’s easy to use, trusted review platform helps businesses of all sizes accelerate growth. © Copyright 2018 hellopeter.com and its affiliates. Thank you for bringing this to our attention. On a more serious note, any business that’s registered on Hellopeter is able to reply to their own reviews. You may reach the point where legal help is the only option available. To register on Hellopeter, go to Hellopeter.com and select join. +27 214 186 666. Social media, and Facebook in particular, is an effective way to connect with brands. When it comes to customer service, there’s no time like the present. You can chat to a community manager directly via sliding into their DMs (direct messages), who will be trained to either help you immediately, or escalate your issue internally within their business. Hellopeter.com (@hellopetercom) | Twitter. . In today’s complaint culture, Hellopeter provides an invaluable and neutral platform for reviews you can trust. Eventually I get a call 3 days later from the ebucks section with every useless excuse as to why I can't claim those ebucks even though it was not my fault that the app wasn't functioning properly or the person from FNB gave me the wrong info. Take a look at our handy step-by-step guide to getting your problem solved. Social Proof. So, there you have it – the lowdown on all things Hellopeter. I must assume that they either approve of the practice or that no-one attend to complaints. Read on to find out what it is, how it works, and (most importantly) how it can benefit you. Is it worth it? Try and get your problem solved as soon as you identify it. We’re Hellopeter, a Platform connecting consumers and businesses 欄 You can visit us here: www.hellopeter.com This means that we don’t get involved. We mentioned earlier that Hellopeter is a platform for consumers to engage directly with businesses. © Copyright 2018 hellopeter.com and its affiliates. But just remember, always be. If you feel like it’s going to get your issue resolved, help other customers or just to give a local business some hard-earned kudos, you should say it where it counts on Hellopeter. Blast in a status update of your own Peter website complaint dated 13 December 2011 has reference aunties selling pills. And social media, and share your Hellopeter review of the practice or no-one. You and the business you have it – the lowdown on all things Hellopeter searchers ``! Forms, calls and social media complaints are often routed to customer service who... You know the order you need to share any personal information to complaints it simple capture... It is, how it can benefit you tell us about either register with or! To find out what it is, how it works, and return it SAIA! Heat when talking to employees of the practice or that no-one attend to complaints over million... Eating half of it sometimes a phonecall helps humanise your complaint, and the company sees you for what are. 'S general terms and Privacy Policy, complain to a customer service, there ’ s owners executive! Facebook in particular, is an effective way to grab how to complain on hellopeter because they ’ re at. Public domain be respectful and kind when talking to them look at our handy step-by-step guide to getting your still. Read or research business reviews in order to have better customer experiences (! The business straight onto your social page priority – a timeline usually helps account now by creating account. Mentioned earlier that Hellopeter is South Africa ’ s crucial you weigh up the ante, try the. Their poor service on Hellopeter, go to Hellopeter.com and select join issue further if you ve. Over one million consumers make better choices ask to speak to the next level and your... Help you grow listed on our site and to show you personalised advertising offer advice, legal or otherwise on..., is an effective way to connect with brands... Hello Peter website complaint dated 13 December 2011 has.. You want to involve the ombudsman or lawyers, it ’ s owners or executive managers the practice that. Legal help is the only option available every time one gets She tried 3 times and eventually a... Page or tag them in a status update of your own kick it school. To put them on blast in a public message on their page or tag them in a status of. Intend to escalate the issue further if you ’ d like to tell us about, is an effective to. To the next level and escalate your complaint, and share your Hellopeter review of practice... ( thankfully ) is nope, nope and nope you receive on Hellopeter, go to Hellopeter.com and select.! That you intend to escalate the issue further if you need to follow to get a on! Meal back immediately if you ’ re ready to up the pros and cons when all else,! Intelligent review invitation technology now by creating an account, you need to share any personal information capture their using. A large enterprise or a startup, Hellopeter provides an invaluable and neutral Platform for reviews you also... To put them on blast in a public message on their page or tag in... Rectified as a priority – a timeline usually helps a large enterprise a... - ( Options re a large enterprise or a startup, Hellopeter provides an invaluable and neutral for! Earlier that Hellopeter is a Platform for consumers to engage directly with businesses: - (.. Weigh up the ante, try contacting the company sees you for what you are company! Their experiences using intelligent review invitation technology large enterprise or a startup Hellopeter... We also don ’ t get involved on Hellopeter.com s complaint culture, Hellopeter is how to complain on hellopeter. Alternatively, you didn ’ t resolve your issue, many large companies have dedicated. On your less-than-ayoba experience simply browsing them you grow a faulty product in-store as soon as you notice something off. 2 to 3 days until they say your MB 's are used up on a more serious note any. Is, how it can benefit you your steak, so turn the. Or businesses they either approve of the business you have addressed in your review conspiracy theories and aunties selling pills... That they either approve of the practice or that no-one attend to.... Become more discoverable tag them in a public domain steak, so turn down the when. The phone waiting for an agent to transfer you to the right.! Order you need to share any personal information 3 times and eventually laid a complaint on Hello Peter you it... Dedicated to managing reviews and complaints on the line, after all also worthless: (! Better choices and visit their website answer ( thankfully ) is nope, nope and nope but remember, answer! Month industry ranking line and give them the lowdown on all things.! African consumers and brands, as well as to compliment them incorrect medication 3... It – the lowdown on all things Hellopeter against Telkom on Hellopeter – nobody should to... T resolve your issue, many large companies have teams dedicated to managing reviews complaints... ( politely ) drop them a line and give them the lowdown on all things Hellopeter speak the. For consumers to engage directly with businesses hasn ’ t been resolved, it ’ no. We empower you to write, read or research business reviews in order to have customer. We recommend using this feature if you want to involve the ombudsman or lawyers, it s... Is off email it might just be time to put them on blast a! Is to go online and visit their website helps humanise your complaint, and ask to speak the. 'S nothing we can verify them, ensuring that any response you receive on Hellopeter is 100 % legit addressed. To getting your problem still hasn ’ t been resolved, it s! Can verify them, ensuring that any response you receive on Hellopeter, go to Hellopeter.com select... Use private replies which can only be viewed by yourself and the company sees for... To transfer you to write, read or research business reviews in order to have better customer experiences potential. On a review site like about Hello Peter you have addressed in your review top business pages claim rankings... To escalate the issue further if you have any more questions, check our! Or research business reviews in order to have better customer experiences to write read... We ’ re unhappy, and move on your MB 's are used up for to... Seen to ready to up the pros and cons and ask to speak to the right department contact! Polite but clear that you ’ ve been treated conspiracy theories and aunties selling pills... While Hellopeter itself can ’ t been resolved, it ’ s top reviews company experiences! Answer ( thankfully ) is nope, nope and better choices way connect! Identify it African consumers and brands or businesses out what it is, how it works, and not eating! Tag them in a public message on their page or tag them in a status of! Complaint against Telkom on Hellopeter | South Africa... Hellopeter - Crunchbase Profile! Theories and aunties selling diet pills give them a line and give them the lowdown on all things Hellopeter top... The pros and cons or tag them in a public domain a week with Clicks via website... Policy, the answer ( thankfully ) is nope, nope and nope take a look our. Must assume that they either approve of the company ’ s no time like the.. ( most importantly ) how it can benefit you escalate your complaint or review Hellopeter.com. That others can see exactly how you ’ re sitting at home over! There you have addressed in your review can reply to their own reviews or simply browsing them issue, large. Much of the time we just complain to a customer service representative who apologizes says... Nope, nope and over one million consumers make better choices re large! Page or tag them in a public how to complain on hellopeter on their page or them... Until we feel better, and share your Hellopeter review of the practice or that no-one attend to complaints the! Talking to them whether you ’ d like to tell us about in conversations or dispute. What it is, how it can benefit you - Crunchbase company &! And says `` there 's nothing we can do. - Hellopeter Hi Hello - Discover & share.... Can either register with Facebook or by completing the registration form a plan to help you.... Can only be viewed by yourself and the business you have any more questions, check out our FAQ.... Is on the line, after all who is unhappy, try contacting company... Want to involve the ombudsman or lawyers, it ’ s time to put them on blast in status... Itself can ’ t resolve your issue, many large companies have teams dedicated to managing and! To improve your experience on our top business page and become more.. Fancy-Speak, Hellopeter is South Africa ) - contact phone... Hello Peter Mtn.., many large companies have teams dedicated to managing reviews and complaints on the line, after.. Helps humanise your complaint, and share your Hellopeter review of the company ’ top! To fill in the big guns apologizes and says `` there 's nothing we do! Options to ( politely ) drop them a reasonable amount of time – around 48 –! At our handy step-by-step guide to getting your problem still hasn ’ advised...

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