Returning students: you will find your NTU ID on your smart card in the field titled "username". You can also like us on Facebook and follow us on Twitter for more information and to get in touch. Visit our support forums for more information about how to activate and access your Microsoft Office 365 account. For a full list of the services we offer, please speak to a Customer Adviser. Use the Outlook Address Book to find the email addresses of NTU students and staff. Student Services Centres remain open on the City, Clifton and Brackenhurst campuses (temporarily located at Bramley building reception for Brackenhurst). The University Strategic Plan sets Gold Standard Customer Service at 70%. ensure cleanliness, comfort and security. You can pre-order your card online ready for collection. By Ly Do – a current NTU International Student and the Customer Satisfaction & Project Assistant at Student Services Centre. For more general enquiries, email us. Consider visiting us outside those busiest hours for the best customer experience. Centre for IT Services CITS manages the campus-wide IT Infrastructure and facilitate access to all Enterprise IT systems, as well as Learning systems and Digital Media. The Student Support Services opening hours over the Winter Break are as follows: Monday 14 – Friday 18 December, Monday to Thursday, 8.30 am – 5 pm; Friday, 8.30 am – 4.30 pm Student card collection. During these periods, a range of online resources are available to support you: information and advice web pages, podcasts and workbooks. This services website has all the information you’ll need as a student of NTU. Simply scan for ntu-wifi and log in with your N number and password. Laptop Encryption Update; Teams ★ Microsoft Team; How to Join a Teams meeting without an account Detailed Description. You’ll need your NTU ID and password to use any of our PCs. Nottingham Trent University 50 Shakespeare Street Nottingham NG1 4FQ +44 (0)115 941 8418. Services. We'll let you know if you need to visit the centre. As a user of our services, your feedback is crucial to our continuous improvement. These usage guidelines are detailed in the. See our Your Voice Has website to see how we've implemented your suggestions over the years. For urgent support, please contact an NHS Urgent Care Centreor call 999. It tells you from the outset what you can expect from the services we provide. To access NTU’s student portal, you’ll need to be fully enrolled on your course of study. Simply scan for ntu-wifi and log in with your N number and password. At NTU you have access to sector-leading IT services and support. All facilities, resources and services available over the Internet and Intranet are accessible by student and staff on the campus network, wired or wireless, locally or overseas. Across all services in the academic year 2018/2019, we achieved a satisfaction rating of 98%. You can also self refer to NHS counselling and CBT services or get advice from Wellness in Mind. This ensures our commitments continue reflecting the needs and expectations of our customers. Thank you for your invaluable feedback. Share Article. Friday 8.30 am – 4.30 pm, Nottingham Trent University The Student Services Centre holds the prestigious Customer Services Excellence accreditation. If you still cannot access Online Services, please email myntusupport@ntu.ac.uk or call 0115 848 2855 for assistance. NTU_PageContent. The Student Services Centres (SSC) at NTU offer you a wide range of support and advice. We'd appreciate it if you would take the time to send us your feedback by email. If you’re logged onto a University PC, you’ll find Microsoft Outlook in the Start menu of our computers. Records are destroyed after 7 years. Student Services Centres remain open on the City, Clifton and Brackenhurst campuses (temporarily located at Bramley building reception for Brackenhurst). Undergraduate student - StudentLink. Please fill this out – if we know what you think of our service, we'll be able to improve it in future. Once that allowance is spent, you’ll need to cover the cost of any further printing and photocopying yourself. Graduate student - … Staff and student top-up NTU students and staff can add money by logging into the staff and student Smartcard payment page. We'll provide it in a friendly, customer-focused environment. We listen to your feedback. Hotline: 6790 4357 (Monday to Thursday - 8.30am to 5.30pm) (Friday - 8.30am to 5.00pm); and. The Student Services Centre is committed to high-quality service. check your library loans and reservations. Please note: If you have ordered a verification letter , it will be sent electronically via PDF.Please do not purchase any additional postage with any verification letter order. If you need support, our Student Support Services team are on campus up until Thursday 24 December or you can contact them via email at student.support@ntu.ac.uk. Please note that the option you have selected is for postage ONLY. We record all details of a case on a casework database called AdvicePro which is password protected. Over the next seven weeks, 1,000 residents in Punggol will be able to access telehealth service at their nearby community centre. Telephone +44 (0) 115 848 4658 or email ... FAQs relating to the use of NTU's staff and student cards. This website uses cookies to enhance your user experience. Employability. Only the staff at the Information and Advice Service can access this database designed for students at NTU. For external emailing, you’ll need to enter the full address (e.g. As an international student who first came to the UK in September 2018, I was very nervous when I started my placement year as the Customer Satisfaction & Project Assistant at NTU Student Services Centre. They'll help you get the most out of University life. Where possible, we've changed our services accordingly. Rent Strike NTU, the student campaign group are continuing to pressure the university, ... There’s a petition to include mental health support services in … We commit to putting you first and giving excellent customer service. Our customer service charter outlines our commitment to delivering a high-quality service. 2) The Student Services Centres (SSC) at NTU offer you a wide range of support and advice. If you’re working off-campus, you can access it through, Every NTU student’s email follows the same format –. Whether you’re studying at City, Clifton, Confetti or Brackenhurst, NTSU is here to make sure that your time at NTU is the best it can be. Disability services. You’ll receive a printing and photocopying allowance of £20 at the beginning of each academic year. Each and every student is a co-owner, co-creator and co-driver of the NTU Student Experience. Support for students with individual needs. NTU student card help. The demand for Student Support Centre services is highest between 11 am and 1 pm. If you have an immediate or urgent problem, speak to a member of the Student Services Centre staff. Get help, support and advice. Our team are there to help you with: Our Customer Advisers can resolve most enquiries over the phone and via email. Fees (2) Homestay Administration Fee; Replacement of Student Smart Card; Useful links. Further enquiries should be directed to the Student Records Team. Intermittent online services issues; General ★ MyNTU App ★ Student - Password changed Details of services and uses relating to NTUs student and staff student cards. 50 Shakespeare Street Please email pili.garcia@ntu.ac.uk to book an appointment. While you’re on-campus, you can access the Internet for free on your own devices, via the Wi-Fi connection in all of our teaching and social spaces. You only have to sign on once to access: NTU email; NTU courses schedules and registration; NTU online library with eJournals, databases and exam papers Lines are open:Monday – Thursday 8.30 am – 5 pm See full details of what's provided Student Support Services. Students' Union. To maintain social distancing, we’re operating with a smaller team on the front desk. Here are some quicklinks for some common IT applications: iNTU. Find out more here. Nottingham Trent University Online Workspace (NOW) NTU Email; Timetable; Dashboard; Library ; Get your exam results online ; Exam results publication dates Undergraduate Students Services. For more information about the University’s IT facilities and support services, visit the Library and Learning Resources and Current Students sections of our site, or visit our support forums for help and advice about the IT services available at NTU. Student Services Centres. At NTU you have access to sector-leading IT services and support. There are about 120 clubs and societies run by students. NTU Career & Attachment Office (CAO) is an umbrella under the Student & Academic Services Department (SASD). City Student Services CentreCentral CourtNewton / Arkwright buildingGoldsmith StreetNottinghamNG1 4BU, Clifton Student Services CentreClifton CampusClifton LaneCliftonNottinghamNG11 8NS, Brackenhurst Student Services Centre (Temporarily located at Bramley building reception)Brackenhurst LibraryBrackenhurst CampusSouthwellNottinghamshireNG25 OQF. Our complaints policy is in line with the University-wide policies. You’ll find it in the Apple and Android app stores by searching “MyNTU”. The portal automatically appears on any NTU computer you log on to. We strongly advise you to get in touch with us in advance. Disability Confident Employer Green Impact - Very Good Investing in Volunteers NUS Community Engagement Award 2013 NUS HE Students’ Union of the Year 2015 NUS Officer Team of the Year 2014. This can be used on any printer or copier, anywhere on campus. We provide wired and wireless network services, computers, software, print/copy resources, internet access, email, network file storage available both on and off campus campus, telephony and AV resources. Social Media NTU Student Code of Behaviour . We have SSC advisers at our City, Clifton and Brackenhurst campuses. Announcements. NTU provides students with a broad and holistic education which incorporates residential living, international experience and an early immersion in business and industry. Methods used to gain this insight will include: We review our charter every year. You can keep in touch, on or off campus, with the MyNTU student app. IT services As a student at NTU the following IT services are available to you: desktop services in the form of hardware and software; access to email and file storage; internet services; printing and copying facilities; audio visual and media services; equipment for teaching and resource areas; telephony services including phone conferencing If you have a query about anything, we're here to help. Teaching, learning and research are further facilitated by NTU's rich online learning materials, collaboration tools and abundant online digital library resources. We want to show that we're delivering the level of service promised in our charter. NTSU is here to make sure that your time at NTU is the best it can be, whatever campus you're studying on. As well as your student email address, you’ll also receive 1Tb of cloud storage with MS OneDrive and up to five free copies of the latest Microsoft Office, subject to terms and conditions. If you require a Replacement Certificate you will need to select the option under the heading Academic Office Services. Please also note that for the purposes of providing an Academic Reference, NTU is obliged to include your qualification, and (where applicable) its full classification. We've successfully retained it since 2011. We know how important it is for you to excel in your life at university. We'll do our best to answer your query. Signposting to services, departments and schools for support. The portal is a one-stop shop, giving at-a-glance access to all your key information – emails, timetables, lecture notes, and more. We monitor our performance on a regular basis. By continuing to browse the site you are agreeing to our use of cookies. Our complaints procedure aims to resolve issues within a reasonable time limit. Our service standards outline what to expect when you make contact with us. We’re here for you. With a student population of 34,000, NTU buzzes with cultural, social, intellectual, sporting and recreational activities all year round. We support your use of all the technologies and underpin and develop the key business systems used in the University. NTU offers a variety of health and counseling services to students to help with any assistance they may require during their life and studies in Taiwan. If you have any questions, please do … They can also refer you to Student Support Services. Keep this information safe, and close at hand – make sure that you don’t share it with anyone. Intermittent online services issues; General ★ MyNTU App ★ Student - Password changed ★ Wireless Access; Backing up and saving your files to Onedrive ; How to install Read & Write; Connecting Pulse Secure; See all 69 articles Staff Forum. NTU students are valued members of the campus community. This ensures we're delivering the service we've promised. Get directions; Quick links. Find out more about services on campus including catering, printing and accommodation. All facilities, resources and services available over the Internet and Intranet are accessible by students and staff on the campus network, wired or wireless, locally or overseas. We'll continue using it further improve our service. Current students; NOW; MyHub; Alumni; University calendar; Student support; Library; Student opportunities; NTU Smartcard; Curated & Created; NTU policies. NTU Service Manager; General General. NTU Student Q&A: assessing you fairly in 2021 20/01/2021 NTU and NTSU are hosting a student Q&A via Microsoft Teams on Tuesday 26 January, 5 pm – 6 pm, to answer any questions you may have about how your work will be assessed this year, due to the impact of the coronavirus pandemic. Free Wi-Fi and Internet access While you’re on-campus, you can access the Internet for free on your own devices, via the Wi-Fi connection in all of our teaching and social spaces. You can access your University email account from anywhere, on or off campus – you can also view it directly in your Student Portal, and through NOW. Speak to a member of our front desk team. Teaching, learning and research are further facilitated by NTU's rich online learning materials, collaboration tools and abundant online digital library resources. About NTU; Research; ... > Services > Policies; Find us. You will be notified when it is dispatched or delivered to Newton/Pavilion Reception. SUlets. NTU is at the top of the nation in terms of both breadth of academic fields and volume of programs, with more than 200 degree programs ranging from the natural sciences to the humanities and … Student Services Centres. Faculty Housing; Nanyang Executive Centre; Main Campus; 50 Nanyang Avenue; Singapore 639798; Tel: (65) 67911744 If you’re using one of our PCs – whether you’re an NTU student or staff member – you’re bound by the University’s Computer Use Regulations. Health and wellbeing. Other Student Services. Please note that Friday appointments will be held on Microsoft Teams by appointment only. We'll try to put things right for you straight away. Please allow 7-10 working days to receive your cards, either posted to a specified location within NTU, collected from Newton/Pavilion or posted to your home address. Come to us if you need help with with any of the services we offer. Our awards. National Taiwan University (NTU) is the number 1 university in Taiwan, the number 20 university in Asia, and the number 69 in the world according to the 2020 QS University Rankings. As an NTU student, you’ll also be given a Microsoft Office 365 account for the duration of your study. Nottingham, find out what PCs are available, and where, access your NOW resources, Dropbox, deadlines and OneDrive. They'll help you get the most out of University life. We provide various career services to NTU students during their academic years in preparing them for their first step to the working world. The policy covers even the fact that a student has consulted us. The app allows you to: In addition to the IT facilities provided by your School, we provide open access facilities in libraries and extended library study lounges across our campuses, some of which are open 24 hours a day. The iNTU portal provides a smooth one-stop access experience for NTU students, faculty and staff. If you have forgotten or do not know your password, use the Get or reset your password link below. For password reset/enrolment, please email, For general enquiries and access to other Student Support Services, please email, deliver high-quality, accessible services that meet your needs, be friendly, polite and professional, putting you first, give you accurate and comprehensive information. We aim to work in partnership with you to deliver quality services that are accessible to all. That means we're currently exceeding the Gold Standard base level. We have something for everyone at NTU. If you’re looking for a computer on-site at our City, Clifton or Brackenhurst campuses, you can find out what PCs are available, and where using our availability tracker. We seek your feedback to make sure we're doing so. You'll receive a customer satisfaction survey by email after we've completed your enquiry. You can load credit onto your, To find out more about credit kiosks, charges, and using our facilities as a visitor, see the. That’s why we promise to: We invite you to give feedback on your experience of our service. 926 Followers, 77 Following, 128 Posts - See Instagram photos and videos from NTU Student Services (@ntustudentservices) Online Form : https://www.ntu.edu.sg/AboutNTU/contactntu/Pages/servicedesk.aspx. Library resources to sector-leading it services and support a broad and holistic education which incorporates residential living, experience. Crucial to our use of NTU iNTU portal provides a smooth one-stop access experience for NTU and! Outline what to expect when you make contact with us in advance have immediate! See full details of a case on a casework database called AdvicePro which is protected..., with the MyNTU Student app Other Student services Centre staff Centres remain open on the front desk ;! 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